PRIVACY POLICY
Effective Date: 4-16-2026
The terms “we,” “us,” “ServiceFlo,” “service-flo.com,” and “Company” refer to Give Software, LLC, a company organized under the laws of the State of Pennsylvania.
This Privacy Policy describes how ServiceFlo collects, uses, discloses, and safeguards your information when you use our website, mobile application, and related services (collectively, the “Services”).
Your privacy is important to us. Please read this policy carefully.
1. INFORMATION WE COLLECT
We collect information to provide and improve our Services.
A. Personal Information
We may collect the following:
Name
Email address
Phone number
Mailing address
Business information
Payment and billing information
Customer data entered into the platform
Contact preferences
B. Customer Data (Business Users)
If you use ServiceFlo as a business, you may input customer information into the platform, including:
Customer names
Phone numbers
Email addresses
Addresses
Job/service information
This data is processed on your behalf.
C. Automatically Collected Information
When you use our Services, we may collect:
Device information
IP address
Browser type
Operating system
Usage data and analytics
Log files
D. Mobile App Permissions
Depending on features used, the ServiceFlo mobile app may request access to:
Location – for technician tracking, dispatching, and job routing
Camera – to capture photos for job documentation
Storage – to upload and store images or files
Notifications – to send alerts related to jobs, messages, or updates
We only request permissions necessary to provide core functionality.
2. HOW WE USE INFORMATION
We use your information to:
Provide, operate, and maintain the ServiceFlo platform
Schedule jobs and manage customer data
Process payments and transactions
Send service-related communications (appointments, reminders, updates)
Improve our software, features, and user experience
Provide customer support
Ensure security and prevent fraud
Comply with legal obligations
We do not sell personal information.
3. SMS AND COMMUNICATIONS
If you opt in, we may send:
Appointment confirmations and reminders
Service updates
Customer communication messages
Optional marketing messages (if separately consented)
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP.
4. SHARING OF INFORMATION
We may share information with:
Service providers (hosting, payments, communications)
Business users (if you are their customer)
Legal authorities when required by law
Successors in the event of a merger or sale
We do not sell personal data to third parties.
5. DATA RETENTION
We retain data only as long as necessary to:
Provide the Services
Maintain business records
Comply with legal obligations
Resolve disputes
When an account is closed, we will delete or anonymize data within a reasonable timeframe unless retention is required by law.
6. DATA SECURITY
We implement administrative, technical, and physical safeguards to protect your information, including encryption where appropriate.
However, no system is completely secure.
7. YOUR RIGHTS AND CHOICES
You may:
Access or update your information
Request deletion of your data
Opt out of marketing communications
To make a request, contact us at:
Email: [email protected]
We may verify your identity before processing requests.
8. THIRD-PARTY SERVICES
Our Services may contain links to third-party services. We are not responsible for their privacy practices.
9. CHILDREN’S PRIVACY
Our Services are not intended for children under 13, and we do not knowingly collect data from children.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
11. CONTACT US
Give Software, LLC
ServiceFlo
Email: [email protected]
Website: https://goserviceflo.com/privacy
12. DATA CONTROLLER / PROCESSOR CLARIFICATION
ServiceFlo acts as a data processor for business users who manage their own customers within the platform.
If you are a customer of a business using ServiceFlo, please contact that business directly regarding your data, unless we are legally required to respond.
